Our response to COVID-19

Two metre distancing

For the safety of our customers and colleagues, social distancing is maintained in all our businesses. In addition to this, it’s at the discretion of both our customers and colleagues if they choose to wear a face mask at our centres. However, our colleagues will reflect the wearing of face masks where customers choose to wear them. Our colleagues will also wear a face mask where social distancing cannot be maintained (e.g. during an accompanied test drive).  Our desk-based colleagues work from a fixed location in the businesses and all colleagues maintain personal responsibility for keeping a safe social distance.

Personal Protective Equipment (PPE)

PPE is worn by colleagues according to their role. It’s at the discretion of both our customers and colleagues if they choose to wear a face mask at our dealerships. However, our colleagues will reflect the wearing of face masks where customers choose to wear them and continue to maintain social distancing. Our colleagues will also wear a face mask where social distancing cannot be maintained. When driving/working on any vehicle, seats and steering wheels are protected with covers. All our staff are provided with hand sanitising gel and cleansing wipes.

It’s at the discretion of our customers if they choose to wear a face covering when visiting our dealerships.  PPE fixtures and fittings are installed at key locations throughout each of our businesses. Hand sanitising stations are positioned around all front of house locations. Perspex screens are installed at reception desks, sales and service desks and offices being used for customer documentation and handovers. In the workshop, technicians maintain social distancing and Perspex screens are installed between bays where necessary.

Showroom cleaning

We have a rigorous overnight cleaning process and the Centre is regularly cleaned throughout the day.

Sanitisation stations are installed across all areas of our Centre including the entrance, handover bay and service area. Anyone entering our Centre – customers, colleagues, suppliers – are required to wash their hands or use the hand sanitiser gel provided. Plastic, wipe-clean, envelopes are also provided for the safe transfer of customer keys and documentation.

All areas and surfaces are regularly cleaned including tables, hard-backed chairs, doorknobs, light switches, phones, tablets, touch-screens, remote controls, keyboards, handles and desks. Our team will wear and discard disposable gloves each time after cleaning and disinfecting surfaces. Disposable cloths are also discarded after use.

Vehicle cleaning

All vehicles, whether customer cars or our showroom demonstrator vehicles will be fully sanitised after use. This includes:

  - steering wheel, indicator, paddles

  - interior and exterior door handles

  - touchpoints such dashboard, gear lever, lights and navigation

Please follow the link below for more information.

Showroom vehicles are displayed to observe social distancing parameters. 

Customer vehicles in our workshop have both the steering wheel and seats protected with covers whilst the vehicle is being worked on. Once the work is complete and car parked ready for collection, the car is cleaned as outlined above. In the workshop, alternate work bays will be operational.

Service appointments

It’s at the discretion of both our customers and colleagues if they choose to wear a face mask at our centres. However, our colleagues will reflect the wearing of face masks where customers choose to wear them, and social distancing will be maintained. Our colleagues will also wear a face mask where social distancing cannot be maintained.

In our workshops, technicians maintain social distancing and Perspex screens are installed between bays where necessary. Perspex screening is in place on our service desks and reception team desks for both colleague and customer protection.

We ask that you attend at the agreed service appointment booking time so that we’re able to fulfil your requirements appropriately and safely. If you’re running late or are unable to attend your appointment, please let us know so that we can adjust accordingly. When arriving for your appointment we ask that you turn off your air conditioning; it will be returned in the same way.

All paperwork is placed in either a plastic envelope or box and is placed in a filing tray for you to pick up rather than being handed to you. You may choose to bring your own pen for any signatures required. The plastic envelopes, boxes and trays are all easy to wipe clean and are sanitised after use. You will also be asked to place your car keys either in a plastic envelope or box and the same approach will be used when you collect your car.

Our waiting areas will be open for use where it is still able to maintain social distancing.

We are only able to accept card or online payments until further notice.

Onsite sales appointments

You can expect a warm welcome to our Porsche Centre while we take all precautionary measures to provide a safe, clean and comfortable experience.

Appointment time - If you book an appointment to visit our Centre, we ask that you attend at the agreed appointment booking time. If you are running late, please call so we can try our best to accommodate you. Alternatively, we also offer virtual appointments with our knowledgeable sales colleagues who can chat to you in the comfort of your home.

Discussing your needs - It’s at the discretion of both our customers and colleagues if they choose to wear a face mask at our centres. However, our colleagues will reflect the wearing of face masks where customers choose to wear them, and social distancing will be maintained. Our colleagues will also wear a face mask where social distancing cannot be maintained.

Demonstration Drives - We are pleased to offer COVID-secure demonstration drives. If you wish to take a demonstration, we ask that you contact us first. You will need to bring your full current driving licence and National Insurance Number with you. You may also choose to bring your own pen to sign any documentation.

Waiting areas - Our waiting areas will be open for use where it is still able to maintain social distancing.

Exchanging documents - All paperwork is placed in either a plastic envelope or box and placed in a filing tray for you to pick up rather than being handed to you. The plastic envelopes, boxes and trays are all easy to wipe clean and are sanitised after use.

Vehicle handover - When receiving your car, it is fully sanitised, all documents are signed and keys exchanged in a COVID-secure way, and social distancing is maintained. You have the opportunity to make a virtual pre-handover appointment as well as a second virtual handover with our sales team to ask any questions you may have. 

Remote appointments

For customers who would prefer not to visit our Centre, a range of options have been put in place to support you remotely.

We are pleased to offer remote appointments over a choice of video platforms. We can have a virtual discussion, present a vehicle to you, support you with vehicle research and configuration, and offer advice and guidance. Please contact us to make an appointment time and agree the platform. Remote appointments can be booked for vehicle demonstrations and drives, as well as and handovers. All of these can be booked by contacting our Porsche Centre directly or our online booking form.

To support with part-exchange valuations, we are pleased to provide a solution that enables you to complete a condition report of your car prior to your visit. Please contact us for more details.

Demonstration drives can be taken from your preferred location. Our team will deliver the car to you and clean the key touchpoints on the car and key prior to you taking the drive. We are pleased to offer a connected demonstration drive experience enabling you to take a demonstration drive at a safe distance from one of our colleagues who will be in another vehicle, asking questions and helping you learn about the functionality of the vehicle over hands-free telephony. Our demonstrator vehicles are fully cleaned and seat covers provided and disposed of after use. Plastic, wipe-clean, envelopes are also provided for the safe transfer of customer keys and documentation. Proof of ID will be required prior to any demonstration drive appointment.

We can also arrange remote handovers of your car. We will arrange a virtual pre-handover appointment with you prior to your vehicle delivery to run you through the controls of your new car. Your car will be delivered by our team to the specified location at the agreed time. Our delivery team will be wearing PPE and will clean the key, steering wheel and door handles and remove protective seat covers from the drivers seat. The cleaned key will be placed in a plastic envelope on the passenger seat for you to pick up. You will also have the opportunity to have a second handover once the vehicle has been delivered for an interactive Q&A. Please contact us to arrange a convenient date and time.

Click and collect

For new and Porsche Approved car sales, we will still be able to respond to your enquiry through a range of options that are convenient for you, including Live Chat, email, video appointments, virtual demos and phone. You can then reserve and buy your chosen model online through our website and arrange a click-and-collect appointment, so you can pick it up from our PorscheCentre in a designated COVID safe handover area.

When collecting a car from our Porsche Centre, your car will be fully sanitised, including all touchpoints. You will be greeted by one of our sales team wearing PPE at a safe distance in a COVID safe handover bay, who can answer any questions you may have about your car. The disinfected key will be placed in a plastic envelope on the passenger seat for you to pick up.

Alternatively, you can opt for home delivery, where your car will be delivered by our team to the specified location at the agreed time. Our delivery team will be wearing PPE and disinfect the key, steering wheel and door handles and remove protective seat covers from the driver’s seat. The disinfected key will be placed in a plastic envelope on the passenger seat for you to pick up.